Privacy & Personal Data Protection Notice
At SkyUpHealth, your privacy and the security of your personal data are our top priorities. We treat all the information you share with us with the utmost care and in full compliance with Law No. 6698 on the Protection of Personal Data (KVKK) and relevant health regulations.
How We Collect & Use Your Data
When you contact us through our website, call center, mobile apps, or during your visit to our clinics, we may collect and process your personal data such as:
* Identity information (name, surname, nationality, date of birth, ID or passport details)
* Contact details (phone number, email, address)
* Health information (medical history, lab tests, imaging, prescriptions – only when necessary for diagnosis and treatment)
* Insurance and payment information (SSK, private insurance, billing details)
* Digital information (IP address, website usage, call recordings, CCTV images during your visit)
* We process this information to:
* Provide safe and high-quality medical services
* Confirm your identity and manage appointments
* Plan and deliver your diagnosis, treatment, and follow-up care
* Fulfill our legal obligations towards the Ministry of Health and other authorities
* Manage payments, insurance processes, and hospital administration
* Improve our services, measure patient satisfaction, and ensure security
Who We May Share Data With
Your personal data may be shared only when required by law or for medical necessity, including with:
* The Ministry of Health and affiliated institutions
* Social Security Institution and private insurance providers
* Laboratories, hospitals, or medical centers in Turkey or abroad (for tests or treatments)
* Legal representatives, auditors, and consultants
* Official authorities such as judicial bodies or law enforcement
* Technology and service providers who help us operate securely
Your Rights Under KVKK
As per the law, you have the right to:
* Learn if your personal data is being processed
* Request details about how your data is used
* Correct incomplete or inaccurate information
* Request deletion of your data when legal grounds allow
* Object to automated decision-making that affects you
* Seek compensation if your data is misused
Data Security
At SkyUpHealth, we implement the highest technical and administrative measures to protect your personal information against unauthorized access, loss, or misuse.
How to Contact Us
If you have any questions or requests about your personal data, you can:
* Fill out the KVKK Application Form on our website: www.skyuphealth.com
* Send us an email via your registered address
* Reach us directly through WhatsApp or by phone
✨ By submitting this form, you confirm that you have read and understood our Privacy & Personal Data Protection Notice.